Account password reset & login issues
How to reset your password and fix common login/2FA issues.
Account password reset & login issues
Use these steps if you can’t sign in, forgot your password, or your 2FA code isn’t working.
Reset your password
- Go to Account login and select Forgot password.
- Enter the email you used at checkout or for your account.
- Check your inbox and spam for a message titled Reset your password. The link expires after a short time.
Didn’t receive the reset email?
- Search for our sender address and check spam/junk, Promotions, and Updates tabs.
- Make sure there are no typos in your email. If you used guest checkout, create an account with the same email.
- Whitelist our domain. Corporate filters may delay messages.
2FA and SSO
- If you have 2FA enabled, use your authenticator app or backup codes.
- If your code fails, sync your device time and try again.
- Some regions support social sign-on (Google/Apple). Use the same method you used to register.
Locked out?
After several failed attempts, your account may lock for security. Wait a few minutes and try again, or contact Support to verify your identity.
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Keywords: login, sign in, password reset, 2FA, SSO, account, email