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Didn’t get your order or shipping confirmation email

Troubleshoot missing order or shipping confirmation emails: spam checks, typos, and how to resend.

Didn’t get your order or shipping confirmation email

If you placed an order but can’t find your order or shipping confirmation email, try the steps below. These tips also apply if tracking updates seem delayed.

1) Check spam and filters

  • Search your inbox for keywords like order confirmation, shipping update, invoice, or VAT.
  • Check spam/junk, Promotions, and Updates tabs.
  • Add our sender address to your contacts and mark “Not spam.”

2) Verify your email and typos

  • Sign in to your account and confirm your email is correct.
  • If you used guest checkout, you can claim your order by creating an account with the same email.
  • For typos, contact Support to update your email and resend confirmations.

3) Resend the email

  1. Go to Account > Orders.
  2. Select the order, then choose Resend order confirmation or Resend shipping update.
  3. Allow 5–10 minutes. Check spam if not received.

4) Payment pending or failed

If your payment is still authorizing (SCA/3DS) or failed, confirmations may be delayed. Complete authentication or try another payment method (card, wallet, BNPL/Pay in 4).

5) Still missing?

Contact Support with your name, order number (if available), email used, and any alternate emails.

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Keywords: confirmation email, order confirmation, shipping confirmation, invoice, VAT, 3DS, SCA, checkout, payment