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Discount code not applying at checkout (cart/basket)

Steps to fix promo or discount codes that won’t apply at checkout, including exclusions, stacking rules, and SCA/BNPL considerations.

Discount code not applying at checkout (cart/basket)

If your promo, voucher, or coupon code isn’t applying during checkout (also called basket or cart), use the steps below. These tips also help with BNPL (Buy Now, Pay Later) orders and Strong Customer Authentication (SCA/3DS) flows.

Quick checks

  • Spelling & spaces: Enter the code exactly as shown. Avoid spaces before/after.
  • Expiration & start date: Some codes activate during a promo window (e.g., flash sale weekend) and expire afterward.
  • Item exclusions: Certain brands/collections, gift cards, and subscription items may be excluded.
  • Minimum spend & stacking: Meet any subtotal minimums. Multiple codes usually can’t be stacked unless stated.
  • Region & currency: Codes may be valid only for specific countries or currencies.

Step-by-step troubleshooting

  1. Refresh your cart: Remove and re-add items to the cart/basket. Then reapply the code at checkout.
  2. Check variant eligibility: Some variants (size/color) are excluded from promos.
  3. Verify account status: Sign in if the code is for loyalty members only. Check your loyalty points or store credit are available.
  4. Try a different payment: For BNPL/Pay in 4, some promos apply only to card or wallet payments.
  5. SCA/3DS retry: If you were prompted for 3D Secure and the payment failed, re-enter the code after authenticating.
  6. Clear browser cache: Try an incognito/private window and re-enter the code.

Still not working?

Contact Support with a screenshot of your cart and the discount code, plus your device, browser version, and country.

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Keywords: discount code, promo code, voucher, coupon, cart, basket, checkout, stacking, exclusions, BNPL, SCA, 3DS