Preorders and backorders

Some items are offered as preorders (not yet released) or backorders (temporarily out of stock). This guide explains timelines, charges, and partial shipments.

Key points

Timelines: Estimated ship dates appear on the product page and in checkout. Dates may shift due to supplier and carrier updates.
Charges: Your payment method may be authorized at checkout. Depending on the method and region, you may be charged at ship time.
Partial shipments: In-stock items ship first; preorder/backorder items ship later. You’ll receive separate tracking emails.

How to track preorder/backorder items

Go to Account > Orders.
Select the order to view item-level status (e.g., In Stock, Preorder, Backordered).
When items ship, you’ll get a shipping confirmation with tracking. Delivery may be split into multiple packages.

Can I change or cancel?

Address changes: Update your shipping address before the item is allocated to a shipment.
Cancellations: You can cancel unshipped items within the posted cutoff window. See Edit or cancel my order.

Payments and SCA/3DS

Some cards require 3‑D Secure (SCA/3DS) at the time of charge. If your order spans multiple shipments, you may see separate charges. BNPL/Pay in 4 plans generally follow the original schedule.

Returns

Preorder/backorder items follow the standard return policy unless noted on the product page.

Keywords: preorder, backorder, partial shipment, allocation, delivery delayed, SCA, 3DS, BNPL

Preorders and backorders: timelines and partial shipments

Understand preorder and backorder timelines, charges, and partial shipments, plus how to track items.