Why did my payment fail?
Troubleshoot failed card payments, SCA prompts, and other checkout errors.
Why did my payment fail?
Payments can fail for a few reasons, including bank declines, 3D Secure/PSD2 authentication, address mismatches, or card limits.
Quick checks
- Confirm your billing address and ZIP/postcode match your card.
- Check bank notifications for a Strong Customer Authentication (SCA) prompt or a temporary hold.
- Try a different card or payment method (PayPal, BNPL, Shop Pay, Apple Pay, Google Pay).
Common error messages
- Do not honor / generic decline: Contact your bank to approve the charge.
- Authentication required: Complete the 3D Secure challenge.
- Insufficient funds / over limit: Use another card or reduce your order total.