Inventory sync & marketplace integrations troubleshooting

Use this guide to resolve common stock sync issues between our store (e.g., Shopify) and marketplaces (Amazon/eBay). Vendor-neutral steps.

Symptoms

• Oversells or out-of-stock on marketplace
• Listings not updating price or quantity
• SKU mismatch or duplicate listings

Triage checklist

1. SKU mapping: Confirm 1:1 mapping for parent/child variants; normalize capitalization and dashes/underscores.
2. Feed status: Check last sync timestamp and error logs.
3. Location priorities: Ensure the same fulfillment location is reserved for marketplace orders.
4. Reservations: Look for open carts, pending payments, and RMA holds.

Fix patterns

• Re-publish listing with correct SKU and barcode
• Force a full inventory export/import
• Consolidate duplicate SKUs; retire legacy IDs

Escalation

• File support ticket with integration vendor; attach example SKUs and logs
• Loop in Operations for bulk corrections

Internal links

• Promo setup QA checklist
• Order edits/cancellations SOP

Snippet: INV-RESYNC
"We’ve re-synced your item  across channels. Inventory should update within 30–60 minutes."