Tax, VAT, and invoices guide (EU/UK/CA basics, HS codes, duties)
Internal VAT/tax/invoice guidance with decision trees and macros for EU/UK/CA and customs basics.
Tax, VAT, and invoices guide
Internal guidance for handling shopper questions about VAT/GST/HST, invoices, HS codes, and duties.
Scope
- EU VAT and UK VAT invoices
- Canada GST/HST/PST basics
- Customs duties and HS codes
Decision tree
- Invoice request?
- Consumer (B2C) → Provide standard invoice with VAT-inclusive pricing.
- Business (B2B) → Provide invoice with VAT number field; if reverse charge eligible, ensure correct tax treatment.
- Refund or return?
- Re-issue credit note referencing original invoice number.
- Customs/duties:
- Delivered Duty Paid (DDP) vs. Delivered At Place (DAP). For DAP, advise duties/taxes collected by carrier.
Templates
Macro: VAT-INVOICE
"Attached is your VAT invoice for order ."
Macro: HS-CODE
"The HS code for is . Please note, duties may apply based on destination."